Por supuesto, aquí tienes el reclamo actualizado en **inglés**, con los datos incorporados y eliminando la mención positiva a Air France:

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**Subject:** Formal Complaint – Inappropriate Behavior by Airport Staff and Police Leading to Missed Connection

Dear Sir/Madam,

I am writing to formally file a complaint regarding the deeply inappropriate and distressing treatment my family and I received at Paris airport. We were international business class passengers with a tight flight connection, and the assistance we received fell far below acceptable standards.

Here is a summary of the events:

* A police officer, when asked for help, simply stated he “only spoke French” and refused to provide any assistance.
* Another officer coldly responded to our concern about missing the flight by saying, “it’s not my problem,” and a third explicitly said he “didn’t care.”
* We were subjected to excessively long and absurd security checks, including inspections of mobile phones and laptops inside shoes that were packed inside our luggage. This caused significant delays.
* As a result, we missed our connecting flight. We eventually arrived in Naples on a later flight, but our luggage did not arrive with us.

What should have been a process of professional support turned into a deeply unpleasant experience, in which we were treated more like criminals than valued passengers. Moreover, it is inconceivable that in such a major international airport, many agents are unable to communicate in **either English or Spanish**, two of the most widely spoken languages in the world. This language barrier further contributed to the lack of support and a strong sense of abandonment.

This behavior is absolutely unacceptable and does not reflect the standards expected from an international airport that represents France. Travelers — especially those flying business class — deserve empathy and assistance, not indifference or hostility.

We respectfully request that this incident be thoroughly investigated and that appropriate disciplinary measures be taken to ensure that no other passengers are subjected to such degrading treatment.

**Incident details:**
• Date: July 18, 2025
• Time: Between 13:30 and 14:19
• Security Control Area: Terminal 2F
• Flight Number: AF 1278

We are available to provide any additional information you may require.

Sincerely,
Yadira Reyes Morgan
+393929479286
ymorgan25@gmail.com